Looking to register for an event, pay for your registration, receive a confirmation or have further questions about your registration? The Frequently Asked Questions links below will point you in the right direction.
Registration Assistance
Registration Support Specialists are available between 9:00 AM and 6:00 PM each business day to help answer your registration questions. Call (305) 705-6803 or email info@higheredexpo.com
Request a Refund
If you are seeking a refund for an event you have registered for, please call (305) 705-6803 or email info@higheredexpo.com
Frequently Asked Questions
What is Acteva and why is it being used to process my registration?
Will my personal and credit card data be secure? How does Acteva protect my personal information?
I′ve lost my confirmation. Can you send me another one?
I can′t attend the event. How do I request a refund?
How can I be sure I am registered for the event?
Will my registration confirmation be mailed to me or do I pick it up at the event?
What are your customer support hours?
Who do I call if I need assistance with my order?
Q: What is Acteva and why is it being used to process my registration?
A: Acteva is the leading provider of Event Management Software and Payment Management Solutions. Acteva provides a comprehensive, integrated online payment management solution. Attendees can pay with any major credit card, checks, purchase orders, or with a payment plan using our recurring billing plan (optional).
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Q: Will my personal and credit card data be secure? How does Acteva protect my personal information?
A: Acteva has processed over 6.5 million online transactions, is PCI compliant and adheres to the most stringent guidelines for processing payments online. Acteva’s web site is secure on every web page where someone is required to enter their personal information. For example, on the page where the customer enters their name, address, email, etc. and on the page where credit card information is entered, the pages are fully secured using 128 bit SSL (Secure Socket Layer). Credit card data is private and protected and all credit card transactions are processed in real-time. Acteva has a strict privacy policy and DOES NOT store credit card information.
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Q: I′ve lost my confirmation. Can you send me another one?
A: Absolutely. Just call Higher Ed EXPO Customer Support at (305) 705-6803 or send an email request to info@higheredexpo.com. Here is the information you should have on hand before contacting us: Participant Name / Email Address / Event Name / Sponsoring Organization.
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Q: I can′t attend the event. How do I request a refund?
A: The email confirmation you received from Acteva contains a specific refund policy created by the Higher Ed EXPO. If, after reviewing the refund policy for the event, you feel that you are entitled to a refund, you may contact us directly with your request.
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Q: How can I be sure I am registered for the event?
A: At the end of your online transaction, you will reach the “Order Confirmation” screen. You will also receive an email confirmation from Acteva confirming your order.
If you have questions about your registration, you can find out more by calling Higher Ed EXPO Customer Support at (305) 705-6803 or send an email to info@higheredexpo.com
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Q: Will my registration confirmation be mailed to me or do I pick it up at the event?
A: Miami Higher Ed EXPO requests that you print out your confirmation information to bring to the event. Please refer to the Reminder section of the email confirmation for this information. If you cannot find it there, you can locate the event contact person directly.
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Q: What are your customer support hours?
A: Miami Higher Ed EXPO’s Customer Support hours are 9:00am – 5:00 pm
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Q: Who do I call if I need assistance with my order?
A: You can contact Miami Higher Ed EXPO Customer Support at (305) 705-6803 or email to info@higheredexpo.com
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